Setting Instruction of DVB-S/S2-cards Prof

What Should Be Read by You?

Most Frequently Asked Questions (FAQ)

Setup of Drivers Prof from the Inf-file

Setup of drivers with the help of inf-files is the only official way of setting drivers in Windows. All other ways are non-official and the developer of Windows Microsoft doesn’t guarantee that non-official "autoinstallers" will operate. Neither there is a guarantee that they will not make harm to the system entegrity or to Windows registry.

Prof Tuners Group Ltd strongly recommend to use only inf-files to set up drivers for the production Prof.

Satellite Internet

With DVB-cards Prof Revolution to operate with satellite Internet use the utility Prof IP DATA from "PTG Engine".

Installing and Setup of Software

Video Manual

Prof IP DATA (Persian Language)

Questions Regarding Equipment

Equipment Troubles and Troubleshooting

Format of Technical Support Request

When appealing to the Technical Maintenance Service you should indicate the following details:

Model of DVB-card *:
SN and MAC-address of your DVB-card *: are indicated on the box and on the label of PCB.
Version of Drivers *:
Accurate setting towards the sattelite*: yes/no and how was it checked.
Operational System *: XP/Vista/7, service-packs (SP1, SP2, SP3)
Satellite *: name, orbital position, LNB (Ku-band or C-band), S or S2 transponder
Detailed Problem Description *: describe the sequence of your actions before the problem aroused, what error-message did appear in Windows. Give maximum possible detail in order to answer you at once without taking from you every single detail in the long-process written communication.
Screenshots: in jpg, gif, png, doc

Questionary fields marked with the sign "*" - are obligatory to be filled in.

Fill in questionary should be sent to the:

E-mail: (English).

Note 1: Application for technical support are only accepted for the latest versions of drivers and software.

Note 2: In 90% of cases Users ask standard questions. Here you can find answers to them:

Qestion 1. After switching on IP DATA I start DVBDream/AltDVB/ProgDVB/ etc. And see that a picture is glitching.
Answer: BDA-drivers build “a graph” for their operation and fully uses resources of DVB-card. Simultaneous operation of two applications with one and the same DVB-card is impossible. When using TV-utilities IP DATA should be closed.

Qestion 2: BSOD appears (BSOD).
Answer: Approximately once or twice a month we get a message about BSOD at the User’s PC. BSOD is being caused by many different reasons. The most widely conflicts spread are equipment conflicts. The second type of conflicts is conflicts of devices drivers. The third type is errors of filters, errors of decoders, system errors. Errors in the stream H.264 can also “glitch” a hardware decoder and provoke BSOD. And even when an error (number, address, and library) is known it is sometimes difficult to know the real reason of the critical error.

Software of the set PTG Engine does not provoke BSOD when it is being operated. In case if BSOD is provoked do your best to find out the real reason of an error looking for it Microsoft documentation. BSOD is a consequence not a reason. If BSOD takes place while you are attempting to install DVB-card driver then there is a conflict with some other equipment installed at your computer or a conflict with your previous driver which has not been uninstalled manually (in this case Windows tries to initialize the second driver for the device for which another driver has already been initialized before. In this case BSOD takes place as well).

Forums and Internet-communities

PTG does not lead a forum but we do not plan to organize it. Our equipment is released under the "It simply works and that’s!". We don’t have anything to hide about the product and that’s why you can freely discuss it in any available for you forum. And meanwhile we don’t have an opportunity to moderate messages leaving only positive ones and deleting messages of unsatisfied clients which always will exist disregarding the fact how qualitative the product is.

We understand that the process of setup of satellite equipment (antenna, converter, rotor, Diseq-switch and others) and of PC (Operational systems, programs, codecs and others) will always arouse additional questions. It is impossible to prepare instructions "for all ocasions". That’s why we would like to recommend you participating in satellite Internet-communities enriching "Knowledge Database", and taking information useful for you.

HTPC

My "Cake And Eat It" HTPC Answers. (Prof Revoluton 7301, Great Britain)

DVB-S/S2 and Satellites

http://dvbn.happysat.org/

National Forums

USA

Prof PC cards: http://rickcaylor.websitetoolbox.com/post?id=4642798

Prof Revolution: http://www.satelliteguys.us

Prof Red Series 7300 PCI: http://www.satelliteguys.us

Netherlands

Prof Revolution and Red Series: http://satbox4all.nl/Forum/

Poland

Prof Revolution and Red Series: http://forum.satkurier.pl/

Russia and CIS

Prof Revolution and Red Series: http://viaccessfree.biz/forum/

Thailand

Prof Red Series 7300 PCI: http://thaidreambox.bayore.net/

IRAN (Persian Language)

Prof DVBS2 Products discussion forum: http://www.dvb4ir.com/

Warning About the Degree of Liability

PTG and PTG representatives does not bear any financial or legal liability for materials published in all satellite Internet-communities.

Besides you act at your own authority appealing to the pieces of advise given to you by another participants of Internet-communities.

PTG does not recommend you to put into practice instructions of the third parties for your own modifications of devices Prof including addition and removal of electronic components from PCB of devices Prof or instructions regarding other actions leading to mechanical damage of equipment Prof.